HighLevel Certified Admin · Automation & AI

Hi, I'm Carl Labajo.

I build systems that make businesses run without the busywork.

Six years turning manual, messy processes into clean automated systems for teams in the US, Australia, the UK and the Philippines. I like hard problems. I like explaining them simply even more.

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Based in the Philippines Works US business hours 6+ years
Carl Labajo, smiling, holding a laptop

Carl Labajo seated on a stool

About Carl

The short version

I'm a Virtual Assistant, HighLevel Certified Admin, SaaS developer, and Automation and AI specialist. For six years I've worked with small and medium businesses across the US, Australia, the UK and the Philippines - product brands, service teams, agencies.

What I actually enjoy is the puzzle. Someone shows me a process held together by spreadsheets, sticky notes, and three people copying data between tabs. I take it apart and rebuild it into something that runs on its own.

The part clients mention most isn't the tech. It's that they always know what's going on. I explain every setup in plain language - what it does, why it's built that way, and what happens if something breaks. No jargon walls. No black boxes.

Clear communication

You always know what I'm building and why.

Simple over clever

The best system is the one your team can actually run.

Built to last

Documented, tested, and handed over properly.

What I Do

Six things I'm genuinely good at

Each one solves a specific kind of headache. Most projects end up being two or three of these working together.

System Development

I find the manual steps eating your team's day and turn them into a system that runs itself - the same way, accurately, every time.

Saves time Removes human error Cuts manpower cost

AI and Automation

I combine AI and automation into agents that handle the repetitive work, so you and your team can focus on running the business instead of chasing it.

Lower hiring cost Operates 24/7 Automated follow-up

Data Analytics

I turn your business numbers into a dashboard you can read in one glance. No spreadsheets, no digging, no guessing.

Better decisions Accurate reporting Historical trends

Email Marketing

Campaigns and automations that keep your list warm and your offers in front of the right people. Segmentation, sequences, deliverability, reporting.

Nurtures on autopilot Higher open rates You own the audience

Funnel and Sales Page Building

Pages that walk a visitor from first click to booked call or paid order, with tracking on every step so you know exactly where people drop off.

Turns traffic into leads Full-funnel tracking Mobile-first

A2P Approval

Registration for A2P 10DLC so your text messages actually land. Brand registration, campaign submission, and fixing rejections when they happen.

Better deliverability Avoids carrier blocks Compliance handled

Credentials

Certified, and tested in real accounts

Badges are easy to collect. These came from work I've actually shipped for clients.

HighLevel Certified Admin badge
Official Certification

HighLevel Certified Admin

Officially certified by HighLevel with proven expertise in CRM administration, workflow automation, funnels, websites, pipelines, reporting, integrations and client account management. Experienced in building scalable systems that help businesses streamline operations, improve customer experience, and accelerate growth.

HighLevel AI Tech Stack skills badge

AI Tech Stack

Designing and deploying HighLevel's complete AI ecosystem - Conversation AI, Voice AI, workflow automation, lead qualification, call routing, outbound campaigns and automated review management - into intelligent, end-to-end customer journeys.

HighLevel AI Voice skills badge

AI Voice

Building, testing and optimising AI Voice Agents that handle inbound and outbound calls, automate customer interactions, analyse call transcripts, and integrate cleanly with CRM workflows for consistent business outcomes.

HighLevel Course Creator skills badge

Course Creator

Creating and launching online courses, membership sites and digital communities inside HighLevel. Structured learning experiences that increase engagement, customer retention and recurring revenue.

HighLevel Calendar skills badge

Calendar

Advanced knowledge of HighLevel's scheduling system - calendar configuration, appointment automation, availability management, booking workflows, and troubleshooting the awkward scheduling scenarios that break most setups.

HighLevel Certified HIPAA skills badge

Certified HIPAA

Trained in implementing HighLevel following HIPAA best practices for healthcare-related businesses. Secure CRM configuration, compliance requirements, and privacy-focused workflows for handling sensitive customer information.

HighLevel Local Hero SaaS skills badge

Local Hero

Building and scaling white-labelled SaaS businesses on HighLevel. Productising services, creating recurring revenue models, onboarding clients, and delivering scalable software solutions for local businesses.

Give Back

Work is only part of it

I grew up seeing families split apart because working overseas felt like the only option. It isn't - not anymore. So outside client work, I spend time showing people that.

01

Free Virtual Assistant Workshops

Free training for anyone who wants to work from home. The goal is simple - show people that earning a real income without leaving your family behind is possible.

02

VA Community Building

Encouraging local VAs to build communities where they can network, share work and back each other up, instead of competing alone.

03

Community and Disaster Outreach

Disaster relief operations, school supply drives and feeding programs in local communities that need a hand.

This is how I give back for the blessings I've received from our Almighty Father.


Connect

Let's connect

No pitch, no pressure. If you want to talk shop, ask a question, or just say hi, I'm easy to reach.

Working on something? Let's talk it through.

Stuck on a process, a system, or an automation you can't get right? Message me. Happy to jump on a free consultation and tell you how I'd approach it, whether or not we end up working together.

Start a conversation

Usually replies within a few hours, US business hours